Why should I donate through yes4good?

  • Optus will match your donation $ for $ which will double the difference you can make to the value of $300.
  • Optus covers the administration fees so 100% of your donation goes to your chosen charity.
  • Your donation is tax deductible! If you donate via Payroll (pre-tax) your tax benefit is immediate. If you donate via credit card (post tax) you can download your tax-deductible receipt at tax time and you might also earn points on your card.
  • yes4good offers flexibility and choice – Our employee research told us that you wanted choice when it comes to donations. yes4good has hundreds of charities and thousands of projects which you can choose to support. It also offers you the flexibility to decide when and how often you’d like to donate and whether you want to give to a specific project or to a general fund for your preferred charity.

Will my donation be matched?

Optus will match your donations up to $300 per person per year with a charity gift voucher to donate to your preferred charities featured on yes4good.

How should I choose a charity to donate to?

There are hundreds of worthwhile charities and projects on yes4good. Your decision to support one charity over another is usually based on your interest in the cause. Some useful questions to ask yourself include:

  • What am I passionate about?
  • What do I feel most strongly about?
  • What is the problem I’d like to fix?
  • Who are the people I want to help?

What are the giving options?

There are two giving options:

  1. Give once: Make a single donation to the charity or project of your choice.
  2. Donate regularly: Donate to the same charity or project each pay cycle. You can choose to give to more than one charity.

How do I donate?

Select ‘donate’ from the top left-hand navigation bar.

Enter a search term in the search bar or use the filters on the left side panel: ‘Key Charity Partners’, ‘Causes’, ‘SDG’s’ or ‘Price Range’ to browse charities by a specific criteria.

Click “Donate Now”, this will display more information

Next, you choose if you’d like to donate via Payroll, Gift Voucher or Credit Card.


Via Payroll Giving

If you choose to donate via Payroll, you will be asked to Log in if you’re not already logged in.

If you are already logged in and you have selected “Payroll”, you can also elect to Donate every PayCycle. (ie, automatically deducted from your pay cycle each fortnight/month) Your donation pledge will now be set up in your Donation basket awaiting the date of your next PayCycle.

What if I get a message that I am not eligible to make a workplace giving pledge?
Only Optus permanent and block time employees are eligible to donate via Payroll Giving.


Via Credit Card

  • Please enter your credit card details and click ‘add card to complete payment’.  A small credit card payment fee of 1% plus 10 cents is applied on top of the donation to ensure that all transaction charges are covered.  At this point you may wish to donate an extra $2 or $5 donation to GoodCompany to support their services. This is purely optional. 

  • Please note : you can tick the box “Securely save my card for future donations” to store your credit card details eliminating the need to re-enter each time or opt to use an already saved credit card.

  • You can also elect to Donate every PayCycle. (ie, automatically deducted from your pay cycle each fortnight/month) Your donation pledge will now be set up in your Donation basket awaiting the date of your next PayCycle.

Via Gift Voucher

Please enter the voucher code and click ‘apply’. Please note that if the value of the voucher is less than the value of the donation, you will be asked to pay the difference via credit card and you will be entitled to a tax deduction for that amount. E.g. Voucher value is $10 and Mosquito net is $20 donation, then you will pay the $10 difference via credit card.

Click “Redeem Voucher”


How do I change or cancel the amounts that I am donating?

Payroll Giving

Please be aware that changes must be made before the cut-off date for each pay cycle, otherwise your changes will be implemented in the next pay period.

To make changes:

1. Log into account

2. Click on Donations

3. Click on Upcoming donations

4. Click on Manage

5. Click on Delete

To add more donations into your account, from the “Upcoming Donations” page, click on Support more causes (button top right). Select the charity of choice.


Credit Card

Please be aware that changes must be made before 5pm prior to the payroll processing date.

It’s easy to change or delete the amounts you are donating:

Log in to yes4good, select “My Account” by clicking your name at the top right hand corner.

Then on the left hand side, select ‘Upcoming donations’ (under Donations tab)

If you are changing the amount you give, you will need to delete it and add the donation again

Will I receive a receipt

Payroll Giving

Donations are deducted from your pre-tax salary and will be included on your Optus payment summary at the end of each financial year. You can view your Donation History in your account.

Credit Card

Yes you will obtain a receipt at the time of your donation via email and you will also receive a payment summary at the end of each financial year. You can also view the history of your donations in your account.

Is my donation anonymous?

Your donation is anonymous if you chose to ‘opt out’ of communications from the charity. To approve/deny the charities you support having access to your details, you need to:

Login to your portal

Go to My Account by clicking on your name in the top right hand corner

Select “Settings” from the left menu panel

Select “Communications Settings”

Click on slide bar to opt in/opt out of being contacted directly from the charities you support.

Click ‘Save’

Is there a minimum donation amount?

The minimum donation is $2.

Does 100% of my donation go to the charity or are there admin fees?

Yes. 100% of your donation goes directly to charity. Optus covers all administration costs associated with yes4good.

Credit Card

Our partner, the Karma Currency Foundation does not charge the donor any administration fee at the time of donation. The only fee charged at the time of donation is to cover credit card charges.

The fees are:

VISA and MASTERCARD 1% of donation amount plus 10 cents

AMEX 2% of donation amount plus 10 cents

When you are paying for your donation, you do have the option to also support the Karma Currency Foundation.

How can I track how much money I’ve donated?

On your Dashboard you can view how much you have donated.

yes4good keeps a history of your donations. Login and simply select “My Account” from the top right and. Select “donations” then “donation history” from the left hand navigation to view your history. Donations will also feature on your payment summary at the end of each financial year.

Payroll Giving

Donations that are still being processed by your payroll, can be found in the Upcoming Donations tab.

What if I have set up regular payroll giving and I go on leave?

If you want to stop your charity donations while you are on leave, you will need to cancel them on yes4good. If you are on unpaid leave, then your donation will be automatically cancelled. If you are on Paid leave, and which to cease donating over this time, then you will need to delete your donations in your upcoming donations.

What happens when I no longer work for Optus?

Payroll Giving

Any employee who doesn’t cancel their payroll giving pledges will be automatically removed from the program when their employment ceases at Optus.

You can continue your donations by contacting the charities directly.

Credit Card

Please ensure you have deleted all recurring credit card donations fromyes4good before you cease work.

How can I be sure that the charity I’m giving to is legit?

GoodCompany undertake due diligence for each charity listed on yes4good including their Deductible Gift Recipient status. It’s always a good idea to research your charities to ensure that you are comfortable with how they spend the funds.

How long does it take for the charity to receive my donation?

We disburse to charity beneficiaries in the month after we receive your donated funds.

I have been making regular donations towards a specific charity project. This project has now been removed from yes4good. What happens to my donations?

You will receive notification if your project has been removed from yes4good. At this point, you will have the opportunity to delete your pledge to this charity project and make a different selection. If you do not delete your donation pledge, it will be automatically redirected to the charity’s general donation fund.

My charity has been removed from yes4good. What happens to my donations?

You will receive notification if your selected charity has been removed from yes4good. Please make another selection.

What if I have a problem making a donation?

Please refer to these frequently asked questions in the first instance. If you cannot solve your problem there, please email support@GoodCompany.org

Can I donate goods instead of money?

Unfortunately, it’s not possible to donate goods through yes4good. However, Optus may run various programs throughout the year where goods can be donated. An example of this may be Christmas Appeals. These appeals are communicated to Optus employees during the year through Optus communication channels.

What happens if my pay doesn’t cover my donations?

If your pay doesn’t cover your donation pledge, no deduction will be made in that pay cycle.

How does it affect my tax?

yes4good makes the donation process easier and more effective.

Payroll Giving

When you elect to donate via payroll giving, you can make a once off or regular donation from your pre-tax income, resulting in an automatic tax reduction. There's no need for you to worry about keeping receipts or to wait until the end of the financial year to obtain a tax benefit – the benefit is immediate through pre-tax giving.

You will receive a payment summary at the end of the financial year which will detail your donations. For more information on how this will affect your tax, visit the Australian Taxation Office website.

Credit Card

You will be invoiced a Tax Invoice at the time of your credit card donation and you will receive a payment summary at the end of each financial year.

For more information on how this will affect your tax, visit the Australian Taxation Office website.

I am involved with a charity outside of work and would like to include them on the website. What is the process?

Charities must meet certain criteria to join the program including Deductible Gift Recipient (DGR) Item 1. You can check to see if a charity is DGR item 1 by searching the Australian Business Register here.

If a charity you’re passionate about is not registered with GoodCompany and they meet the criteria, please let us know if you are willing to champion their cause via advocacy, donations, volunteering or fundraising. Details of the charity can be emailed through to support@GoodCompany.org